CXACT :: In Print

Home
Who We Are
What We Do
Who We Help
What We Know
Connect

On Our Minds – Blog

In Print

Announcing the SOCAP Customer Engagement Framework

Why Post-Training Certification Is Good For Business

Optimizing Multi-Channel Customer Care Through Focus on What Matters

Industry Outlook | Drive Effective Multichannel Customer Care Through Focus

Customer Touchpoint Stress Test

2013 Touchpoint Study

Lost in a Sea of Big Data?

Words and Phrases to Avoid

Point/Counterpoint: Universal Rep vs. Skills-Based Routing to Specialized Splits

Improving the Customer Experience

Create an Emotional Connection

On The Road

Optimizing IVR & Speech Recognition in the Age of Smartphones
September 22-23, 2015
Las Vegas, NV

2015 SOCAP Annual Conference
October 18-21, 2015
Hollywood, FL

On Our Minds

Facebook’s App: Connecting Consumers with Brands

Back to the Future?: It’s Still All About the ROI…

U.S. Airports: Failing to Earn Their Wings?

Amazon’s Prime Example of Focus on Loyalty – From A-to-Z

Harvard Business Review Features CX Act

1100 Wilson Boulevard | Suite 950 | Arlington, VA 22209
Phone: 703-524-1456 | Fax: 703-524-6374
E-mail: [email protected]

Copyright © 2015 by CX Solutions. All rights reserved.