You will lose between ___ and ___ customers per year due to problems.

• Most with problems won't contact you – they doubt you'll fix it.
• Of those who contact you, some will appreciate the handling; more will not; most will be in the middle.
• Losses will arise from this treatment, some of them from word of mouth about how you handled the problem.
• Some will return as customers next year, most won't.

You could have avoided losing ___ to ___ of these customers.

Today, your total revenue at risk per year from your customer interaction approaches is between $___ to $___.

If you improved how you handle interactions you could raise your company's profit about ___% to ___%.

Your return on the investment would be between ___% and ___%.

It will cost you less than ___ minutes to find out more.